In 2020, the pandemic accelerated what had already been a steady rise in consumer demand for contact-free and omnichannel options. Retail chains that performed best during the pandemic were those that embraced or expanded services such as curbside pickup, on-demand local delivery, buy online pick up in store (BOPIS) and ship from store.

Focusing on the 211 retail chains in Digital Commerce 360's Top 1000, this report dives into how COVID-19 triggered retailers to focus on omnichannel offerings. In "Key Findings from the 2021 Omnichannel Report,", you'll also find insight into:

  • Key omnichannel trends over the past year
  • How shopping behavior changed with mobile activities and curbside pickup
  • How omnichannel fulfillment can help retailers succeed beyond the pandemic

2021 Omnichannel Report