IDC MaturityScape Benchmark

Autonomous Mobile Robots in the Warehouse and Fulfillment Centers


This IDC study presents the results of IDC's 2018 Autonomous Mobile Robots in the Warehouse and Fulfillment Center MaturityScape Benchmark Survey. This study provides a comprehensive overview of IDC's autonomous mobile robots in the warehouse and fulfillment center maturity model. This document enables organizations to:

  • Assess the current state and readiness of their AMR in the warehouse and fulfillment center policies and procedures.
  • Benchmark AMR use and policy maturity against the maturity level of peers.
  • Uncover maturity gaps and identify areas in need of improvement to support AMR best practices.

"Autonomous mobile robots today are helping organizations adapt to the constantly evolving demands on their warehouses and fulfillment centers by improving productivity, increasing efficiency, reducing cost, and enabling scalability," says John Santagate, research director, IDC's Commercial Service Robotics. "As companies look for ways to accelerate delivery to the customer and manage increasing product mix in their facilities, AMRs help by enabling people to focus less on moving things from point A to point B and focus more on performing tasks that better align to the needs of the customer."  

“6 River Systems’ software and their collaborative robot Chuck has increased our productivity, reduced error rates 50 percent, and reduced training times to a matter of hours.”
Lewis Frazer, SVP, Barrett Distribution Centers